Meet HIA

About Us 


About Us



We are a growing organization that has managed to maintain a family atmosphere. We don’t try to be all things for all people. We do what we do best - coding. We focus on providing our clients a personalized business relationship that they can rely on long term.

We may not be a fit for every organization, but those looking for a different perspective to address their coding needs will want to consider us.

Why? Because we know what counts – experience, commitment, integrity, and education. The success we’ve experienced these past 30 years is due in large part to our dedication to these values. We set them as our standards in everything we do, and they are the reason we can provide the highest quality coding review and support services in the industry. When clients can depend on quality services delivered the right way, they find success, and that’s how we measure our own. 


Our Team

Betsy Bailey

President and CEO

Joel Shealy

VP, Business Development

Angie Christen

VP, Operations

Drew Crawford

Director of Business Development


Why HIA?

Over 200 Action Plans

Designed to refine the skills of the experienced coder by providing targeted and interactive sessions in an easily digestible format. Each session lasts one hour on average and is accompanied by a ten question quiz to ensure comprehension.

Topics are derived from common audit findings and range from the day’s most challenging procedures to wider reaching concepts such as principle diagnosis selection.

  • One hour Action Plans
  • 10-minute quiz
  • Submit for CEUs
Action Plan LIbrary Example from HIA

HIA's secure client portal

Nucleus, HIA's secure client portal, allows you to run customizable reports while seamlessly managing your current monthly costs and upcoming projects. As a cloud-based platform, all of the documents are updated and logged in real-time. Nucleus makes it easy to share documents and reports with all assigned users and schedule services for up to a year in advance. Even better? We have specific reports for each department.

  • Are you in ​​​​​​Coding Leadership role? See a summary of findings, including overall accuracy and potential CMI impact.
  • Are you in a Compliance role? Run DRG Rebill report to show you a detailed list of all accounts, including their potential financial impact.
  • Are you a member of the C-suite? Get a global view of the project with easy-to-read charts and summaries.
Nucleus Reporting Dashboard

More than just one coder

We believe in a team approach at HIA. In fact, when you partner with us, you aren't just getting a coder, you are getting an entire education and QA team supporting that coder. 
  • Our Education Team has 70+ years of combined education experience.
  • Our Corporate Team has 20+ year tenure.
  • HIA has been in business for 30 years.
Health Information Associates Quality Assurance Team
Massachussets State

"I wanted to tell you that you all WOW!'ed this group for sure! We were so impressed with the exit conference. HIA consultants keep it real, down to earth and fun! I will be happy to be a reference for any and all that are interested!"

Director of HIM

Community Hospital in Massachusetts

Texas state

"Your audits were very helpful, we actually embrace them here! I have perfectionist coders (which is a blessing) and we learn something new every time. Thank you for the time and effort."

Coding Manager

Health & Surgery Center in Texas

Washington State

"I usually don't go out of my way to send a compliment, but in this case it is deserved. [HIA Coder] has far exceeded all expectations –  attitude and productivity. If we could have ten more just like [her], we would. "

Coding Manager

Teaching Hospital in Washington 


Ohio State

​​​​​"We have had a wonderful experience working with your management staff and your coders! HIA has a well put together program that is heavy on education, your coders are always dependable and responsive to communication. You all put a lot of time into developing coder's skills with performing the quality reviews and we appreciate your efforts and look forward to continuing this relationship."

Director of HIM

Children's Hospital in Ohio



"Your team is helping us move forward with process improvements and ensuring our coded data is accurate and of top-notch quality [...] your reviewers have set the gold standard of what a consultant should be. They are both currently performing focused reviews on 100% of the work performed by a couple of coders not meeting our metrics to assess where those coders stand. Their work is very thorough and both are well rounded and bring a great deal knowledge within the coding field with them. I really appreciate having them with us."

Director of Coding

Large Health System with multiple locations in Georgia