Client Access Coordinator
Apply Now - Client Access Coordinator
Overview
The Client Access Coordinator position at HIA will coordinate and track remote access for all HIA employees at healthcare facilities. This position will require experience in EHR systems such as Epic, Cerner, Meditech, etc. and with remote access technologies such as VMWare, Citrix, Remote Desktop, etc.
* This can be a remote/work from home position but may require occasional travel to corporate office in Pawleys Island, S.C.*
Required Skills and Experience
• Experience in EHR systems (Epic, Cerner, Meditech, etc.)
• Experience in Remote Access Technologies (VMWare, Citrix, Remote Desktop, etc.)
• Independent, focused individual with established work ethic
• Demonstrates strong and effective communication skills, both orally and in writing
• Must be detail-oriented, organized, able to prioritize tasks and consistently meet deadlines
• Independent, focused individual with established work ethic
• Sound organizational, communication and critical thinking skills
Essential Job Functions
Remote Access
All review consultants and coding specialists require remote access to view the client’s EHR. Each user is assigned their own username and password. There may also be a separate username and password for the connection platform. Once an employee has been assigned to a facility, the following will need to occur:
• Ticket received by employee’s manager to initiate process in HIA’s tracking system for new access or reactivation
• Remote access policies, forms, and requirements obtained for each facility
• Distributes forms to employees, ensures completion upon receipt
• Stores template for future assignments
• Signed forms/requirements sent to client, updates tracking system
• Communication with clients to ensure process has been sent to IT Dept for processing
• Distributes sign on information once received
• Confirm with employee that log ins are working before engagement including a test account to ensure proper access has been enabled for coding and/or review
• Acts as liaison between employee and client when setup is incorrect
• Detailed tracking of each step in the above process, so all applicable individuals understand the current status of the request
Additional Tasks
• Update Tracking Report weekly via entries made by employees into system
• Quality Assurance personnel added for each coding client for internal QC purposes
• Daily email correspondence – assists in troubleshooting access issues
• Work with client IT Dept. for access requiring software to be installed
